Effective date: January 1, 2025
ClearLine Sewer Solutions respects your privacy. This policy explains what information we collect when you visit our website or contact us about sewer line replacement in Bryan, Texas, how we use it, and the choices you have. We keep it simple because you deserve a straight answer.
Information We Collect
When you call us, fill out a form, or request a quote, we collect the details you give us: your name, phone number, email address, service address, and a description of the sewer problem you're facing.
Like most websites, we also collect basic technical information automatically. That includes your IP address, browser type, device type, and the pages you visit on our site. This helps us keep the site running smoothly and understand what visitors find useful.
How We Use Information
We use your contact information to respond to your request, schedule a visit, provide an estimate, and keep you updated about your sewer line replacement job. If you ask us a question, we use your details to answer it.
We also use technical data to improve our website, measure which services people are interested in, and make sure our online forms work correctly. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how people move through our site. Cookies are small files stored on your device that help us improve your experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well, but you can still call us at (979) 340-0181 to get help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect anonymous data like page views, time on site, and general location. They do not identify you personally.
We may also use third-party services for scheduling, mapping, or review collection. These providers have their own privacy policies, and we encourage you to review them if you have questions about how they handle your data.
Data Sharing and Disclosure
We share your information only when it helps us serve you. That includes trusted service providers who assist with scheduling, payment processing, or website analytics. They are required to keep your information confidential.
We may also disclose information if the law requires it, such as in response to a court order or to protect the safety and rights of our customers, our team, or the public. We do not rent or sell your personal information.
Data Retention
We keep your personal information for as long as we need it to provide services, maintain accurate records, and meet legal requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or accounting purposes.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access to customer data, and regular reviews of our practices.
No method of transmission over the internet is completely secure, but we work hard to safeguard your information. If you have concerns, call us at (979) 340-0181 and we will address them.
User Rights
You have the right to ask what personal information we hold about you, request a copy, correct any mistakes, or ask us to delete it. You can also opt out of marketing emails at any time by using the unsubscribe link or calling us.
To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable timeframe and help you however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
If we learn that we have collected information from a child under 13 without parental consent, we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this page occasionally so you stay informed about how we protect your information. If we make significant changes, we will make that clear on our website.